Delivery and Returns policy

Delivery

Being a small business we seem to be working whenever we are awake. We do our best to pack all orders within 24 hours of receiving them, but occasionally there will be busy days or holidays when this won't be possible. Obviously we can't dispatch larger orders on Sundays, due to Post Office not being open.

We dispatch private orders using Second Class post (Royal Mail). What does this mean? Well, hopefully, you will receive your purchase 2-3 days after dispatch.! 

Free Delivery within the UK

All our prices are fully inclusive of Second Class postage. If you live in the UK, that's all you will pay. If you want or need your purchase sooner, there is the option to upgrade postage to Royal Mail First Class.

Overseas Deliveries

We are working on dispatching to overseas destinations. We do not currently allow free delivery overseas. This may change once we have a better idea of our products popularity.

We dispatch using a regular airmail service, so please allow 7-30 days for delivery, depending on destination.

Tracking + Courier
We also offer tracking and courier services to some destinations. In some instances, we offer these options for free depending on the size of the order. Where applicable, these options are presented in the 'Shipping' section of Checkout as you proceed through the checkout process.

Import Duty
Please note that where customs import duties apply, they are for the customer's own costs.

Returns

Your legal rights: When you buy goods from a UK business, in law you have a number of rights as a consumer. These include the right to claim a refund or replacement, where the goods are faulty or misdescribed. Please contact us within 14 days of receipt of the goods by email; [email protected]

Our policy: In addition to your legal rights, we want you to be 100% happy with your online purchase. If you are unsatisfied with your products when they arrive please contact us within 14 days of receipt of the goods by email; [email protected] and we will do everything we can to rectify the situation.

If you have any questions, please contact us by email; [email protected]

Updated 20/06/2019